Privacy Policy

Last updated: June 11, 2026

1. Who We Are

ThePouchVault is an online retailer of nicotine pouches operated as a sole proprietorship based in Fergus, Ontario, Canada. You can contact us at hello@thepouchvault.com.

2. Information We Collect

When you place an order or interact with our site, we may collect the following:

  • Full name and date of birth (for age verification)
  • Shipping and billing address
  • Email address and phone number
  • Payment information (processed securely via Sola Payments — we do not store card data)
  • IP address and browser/device information
  • Purchase history and browsing behaviour on our site

3. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Verify that you meet the minimum age requirement of 19 years
  • Send order confirmations and shipping updates
  • Respond to customer service inquiries
  • Comply with applicable laws and regulations
  • Improve our website and customer experience

4. Cookies

Our website uses cookies for the following purposes:

  • Age verification cookie — stores confirmation that you have verified your age (19+), valid for 30 days
  • Session cookies — maintains your shopping cart and session while browsing
  • Analytics cookies — helps us understand how visitors use our site (Google Analytics)

You may disable cookies in your browser settings, however some site functionality may be affected.

5. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties only as necessary to operate our business:

  • Sola Payments / Fidelity Payment Services — to process your payment securely
  • Canada Post — to fulfill and deliver your order, including age verification at delivery
  • Google Analytics — anonymized website usage data

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, and as required by applicable Canadian law. Order records are typically retained for a minimum of 7 years for tax and regulatory purposes.

7. Your Rights (PIPEDA)

Under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate information
  • Withdraw consent for non-essential data use
  • File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at hello@thepouchvault.com.

8. Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or disclosure. Payment data is handled exclusively by our PCI-compliant payment processor and is never stored on our servers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our site following any changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:
hello@thepouchvault.com
ThePouchVault, Fergus, Ontario, Canada

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